Refund policy

Return & Refund Policy

At Boutiquedeloro LLC, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return:

The item must be unused, unworn, and in its original condition.
The item must be returned in its original packaging.
Proof of purchase (order number or confirmation email) is required.

Items showing signs of use, customer-caused damage, or missing original packaging may not be eligible for a refund.

Non-Returnable Items

The following items are not eligible for return:

Customized or personalized products
Final sale or discounted items
Items damaged due to misuse or improper handling

Return Process

Contact our support team within 14 days of receiving your order.
Provide your order number and photos of the item if applicable.
Once approved, you will receive return instructions.

Please note:

Return shipping costs are the responsibility of the customer unless the item arrived damaged, defective, or incorrect.
We recommend using a tracked shipping service, as we are not responsible for lost return shipments.

Refunds

Once we receive and inspect the returned item:

You will be notified of the approval status.
Approved refunds will be issued to the original payment method within 5–10 business days.
Original shipping fees are non-refundable unless the return is due to our error.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery and provide clear photos. We will resolve the issue promptly at no additional cost to you.